Shipping policy

🚚 Shipping Policy

Last updated: 26-03-2026

Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.

📦 Order Processing Time

  • All orders are processed within [1–3 business days] (excluding weekends and holidays).
  • Orders placed after [cutoff time, e.g., 5 PM] will be processed the next business day.
  • You will receive a confirmation email once your order has been shipped.

🌍 Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Domestic Shipping (India): [3–7 business days]
  • International Shipping: [7–21 business days]

Delivery delays can occasionally occur due to unforeseen circumstances.

🚛 Shipping Carriers

We use trusted courier partners such as:

  • Delhivery
  • Blue Dart
  • India Post

💸 Shipping Costs

  • Free shipping on orders over ₹1500
  • Flat rate shipping: ₹60
  • Calculated shipping rates at checkout (if applicable)

📍 Shipment Confirmation & Order Tracking

You will receive a tracking number via email/SMS once your order has shipped.
Tracking information will be active within 24–48 hours.

🏠 Shipping Address

Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect or incomplete addresses.

❗ Delays & Issues

  • If your order is delayed beyond the estimated timeframe, please contact us at support@secretnutbutter.com
  • We are not responsible for delays caused by courier services or customs.

📦 Damaged, Lost, or Stolen Packages

  • If your package arrives damaged, please contact us within [48 hours] with photos.
  • For lost or stolen packages, we will assist you in contacting the shipping carrier, but we are not liable once the package is marked as delivered.

🌐 International Shipping & Customs

  • Customers are responsible for any customs duties, taxes, or import fees.
  • These charges are not included in the product price or shipping cost.

📞 Contact Us

If you have any questions about this Shipping Policy, you can contact us:

  • Email: support@secretnutbutter.com
  • Phone: 8689006969