Shipping policy
🚚 Shipping Policy
Last updated: 26-03-2026
Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.
📦 Order Processing Time
- All orders are processed within [1–3 business days] (excluding weekends and holidays).
- Orders placed after [cutoff time, e.g., 5 PM] will be processed the next business day.
- You will receive a confirmation email once your order has been shipped.
🌍 Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Domestic Shipping (India): [3–7 business days]
- International Shipping: [7–21 business days]
Delivery delays can occasionally occur due to unforeseen circumstances.
🚛 Shipping Carriers
We use trusted courier partners such as:
- Delhivery
- Blue Dart
- India Post
💸 Shipping Costs
- Free shipping on orders over ₹1500
- Flat rate shipping: ₹60
- Calculated shipping rates at checkout (if applicable)
📍 Shipment Confirmation & Order Tracking
You will receive a tracking number via email/SMS once your order has shipped.
Tracking information will be active within 24–48 hours.
🏠 Shipping Address
Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect or incomplete addresses.
❗ Delays & Issues
- If your order is delayed beyond the estimated timeframe, please contact us at support@secretnutbutter.com
- We are not responsible for delays caused by courier services or customs.
📦 Damaged, Lost, or Stolen Packages
- If your package arrives damaged, please contact us within [48 hours] with photos.
- For lost or stolen packages, we will assist you in contacting the shipping carrier, but we are not liable once the package is marked as delivered.
🌐 International Shipping & Customs
- Customers are responsible for any customs duties, taxes, or import fees.
- These charges are not included in the product price or shipping cost.
📞 Contact Us
If you have any questions about this Shipping Policy, you can contact us:
- Email: support@secretnutbutter.com
- Phone: 8689006969
